Frequently Asked Questions

Welcome to the quick6.com Help Center. Here you will find answers to our most frequently asked questions (FAQ) and contact information in case you need to reach quick6.com or CW6.

Advertising

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Cookies

DatingCenter

General Frequently Asked Questions (FAQs)

CW6

Registration

Technical Issues

Frequently Asked Questions about Advertising

1. Where can I find information about advertising on quick6.com?
For information about advertising on quick6.com contact Rick Soltesz at (602) 207-3384 or at rick_soltesz@azfamily.com.

2. Where can I find information about advertising on CW6?
For information about advertising on CW6, contact Dean Apostalides at (602) 207-3262 or at dean_apostalides@azfamily.com.; or contact Barbara Tharp at (602) 207-3261 or at barbara_tharp@azfamily.com.

Frequently Asked Questions about Content

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Frequently Asked Questions about Cookies

1. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in other cookies by other sites. We are one of many sites that use cookies.

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2. Why does this site use cookies?
Cookies help identify you and your access privileges on our site. When you register or log in to our site, we set a cookie that tells us who you are. Every time you go to a page on our site we look at this cookie to verify your membership and recognize whether you are allowed access to the link you just clicked. If you choose to remain logged in to our site, we use a cookie to allow you automatic access to the site without requiring you to re-enter your e-mail address and password with each visit. This "permanent" cookie will remain on your hard disk until you click the "log out" link on our homepage, or delete your cookie file.
Please know that if your computer is set to refuse cookies, we have no way of knowing whether you are a registered user. Consequently, to enter secured areas of the site, you will be required to log in by entering your e-mail address and password with each visit.
If you are concerned about privacy, note that we never give out information to others about individual usage of our site. For more information, please read our privacy policy.

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3. How do I activate the "cookies" setting on my computer's browser?

If you are repeatedly asked to sign in, you may need to make sure your cookies are enabled. Here are some instructions for activating the "cookies" setting on your computer's browser:

IF YOU ARE USING MICROSOFT INTERNET EXPLORER VERSION 6

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the web site address, such as quick6.com.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 6) OF MICROSOFT INTERNET EXPLORER

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the SECURITY tab and then the CUSTOM LEVEL button.
4. You will be presented with a list of various options. Please scroll to the section marked COOKIES.
5. In the COOKIES section, there are two different types of cookies. (1) Allows COOKIES that are stored on your computer & (2) Allows per-session COOKIES (Not Stored on your computer). A. Here you can check the buttons marked ENABLE.
B. If you want to be prompted each time, you can click on the PROMPT button. You may find this option annoying if you use the Internet often.
8. Press OK until you are returned to your browser.

IF YOU ARE USING NETSCAPE NAVIGATOR VERSION 7 OR MOZILLA 1

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES, then click on Privacy and Security in the left side of the box.
3. Click on Cookies just below Privacy and Security. 4. In the right side of the window, select Enable All Cookies.
5. Press OK to be returned to your browser.

IF YOU ARE USING OLDER VERSIONS (LOWER THAN 7) OF NETSCAPE NAVIGATOR

1. Open your browser (Navigator) and select the EDIT pull-down menu.
2. Select PREFERENCES then click ADVANCED.
3. At the bottom of the box, in the section marked COOKIES, click ACCEPT ALL COOKIES.
4. Press OK to be returned to your browser.

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4. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from us or from our advertisers. To check or update this choice, please review your personal information by clicking on the Register link in the left column, then selecting Modify My Account in the box on the right side of the registration page.

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5. What information will you be tracking along with my cookie?
Like many other web publishers, we track the activities of visitors to our site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking the popularity of particular sections. We also use this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make the site an attractive advertising medium for our advertisers.

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Frequently Asked Questions about DatingCenter

1. What is DatingCenter?
DatingCenter, a service provided by Match.com, is a leading online network welcoming single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage. Our sole purpose is to use a fun, secure online environment to provide our members with fast, relevant and lasting results.

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2. How do I get started?
Start by creating and posting a profile. This will only take a few minutes to go through the steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in relationships. Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief (or lengthy!) narrative. Why wait? Create a profile today! Once your profile is complete, our exclusive two-way Match technology will compare your profile responses with other members, helping you to meet your match!

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3. Why doesn't my profile show up when I search?
If your profile doesn't appear, go to Profile Review and make sure "Show My Profile" is selected. NOTE: After you've selected "Show My Profile" make sure you click on "Submit" at the bottom of the page. If you've already tried these suggestions and still have questions, please send an email to helpdesk@poweronemedia.com or call 1-888-676-9376.

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4. How do I resign from Match.com?
Log in and access your account at the following link: http://www.match.com/login/login.asp

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5. When will my billing be stopped?
When your initial subscription term expires, we automatically renew your subscription each month at the low monthly value rate unless you choose a different subscription package or resign your Match.com subscription. When you resign, your billing stops immediately. You will not be billed from that day forward, unless you call to re-instate your Match.com subscription. However, all subscription fees are non-refundable. Match.com does not pro-rate subscriptions. If you have purchased a three month membership package, and resign after your first month, your subscription will remain active for the remainder of your initial term allowing you access during this period

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Frequently Asked Questions about General

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
1. First, go to: http://www.quick6.com/sharedcontent/registration/forgotmypassword.jsp
2. Enter your e-mail address within the box.
3. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go back to http://www.quick6.com/sharedcontent/registration/membercenter.jsp and select Change My Password in the menu box on the right, then follow the directions.

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2. How can I get answers to questions about registration?
Please see our separate list of Frequently Asked Questions about registration. http://www.quick6.com/helpcenter/faq-registration.html

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3. What if I have other questions or comments about quick6.com?
We welcome your feedback and would be happy to answer any questions about quick6.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.quick6.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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4. I have a new e-mail address, and would like to update My Account
To change your email address, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and current password and click on the "Go" button to sign-in. You will be taken to the MemberCenter homepage. The first section is called "My Account". Click on the "Change Email Address" link and follow the instructions. Your new email address will be automatically updated in our system.

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5. I forgot my password or I would like to change it.
To change your password, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and current password and click on the "Go"button. You will be taken to the MemberCenter homepage. The first section is called "My Account". Click on the "Change Password"link and follow the instructions. Please note that your new password must be 6 characters long. If you have forgotten your password, click on the MemberCenter link located at the top right hand corner of the web site. Click on the "Forgot Password"link. You will be prompted to enter your email address. Please enter the email address you used to register on our site. Click "Submit", and a new password will be sent to that email address. To change the automatically generated email, follow the instructions listed above.

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6. How can I change my account information?
To change your account information (name, address, phone number, etc.,) click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go"button. You will be taken to the MemberCenter homepage. The first section is called "My Account". Click on the "Update Account Information"link. From there you will be presented your account listing, please make any necessary changes to this page and submit. Your new information will be saved in your account information.

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8. How can I remove myself from your database?
When you register on [site name] you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a web site that is more useful and informative for you, our customer. [Site name] is committed to respecting the privacy rights of visitors to our web site. To completely delete your account, please sign into MemberCenter, by clicking on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go"button. You will be taken to the MemberCenter homepage. Under the "Help Center"section, you will see a link called "Delete my Account."Click on this link. Next, click on the link "Delete my Account." Please be aware that by deleting your profile, you will remove all information about your from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.

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9. How do I unsubscribe or unsubscribe to receive MySpecialsDirect?
You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the MemberCenter link located at the top right hand corner of the web site. When prompted, enter your email address and password and click on the "Go"button. You will be taken to the MemberCenter homepage. The second section is called "E-mail Options". Click on the "Contact Options"link. Uncheck the box next to the statement; Please send me special offers and discounts from MySpecialsDirect. Click the ‘Submit Contact Options"and your changes will be automatically updated.

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Frequently Asked Questions about Registration

1. I've forgotten or lost my password. What do I do?
Please do not re-register. To receive a new password, please follow these few simple steps:
1. First, go to: http://www.quick6.com/sharedcontent/registration/forgotmypassword.jsp
2. Enter your e-mail address within the box.
3. Click on the Submit button.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may change your password to one that you prefer. Just go back to http://www.quick6.com/sharedcontent/registration/membercenter.jsp and select Change My Password in the menu box on the right, then follow the directions.

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2. Why does quick6.com now require registration to access certain sections of the site?
When you complete quick6.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base, making our site an attractive advertising option for advertisers.
quick6.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 30 - 40 years old, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

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3. How can I find information about cookies?
Please see our Cookies FAQ page (click here) for information about what they are, how they are used and how to troublehshoot cookies on your computer.

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4. Are you going to sell or share my personal information?
We share aggregated information about our visitors (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 30 - 40 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

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5. What are you doing with my registration information?
To access certain sections and features, quick6.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.
Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.
quick6.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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6. What are you doing to protect my privacy?
quick6.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information we have adopted a set of strict regulations and guidelines - our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.
In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

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7. Will I receive unsolicited e-mail if I register on your site?
No. Acceptance of registration cookies from our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from quick6.com or from our advertisers. To check or update this choice, please review your personal information by going to http://www.quick6.com/sharedcontent/registration/membercenter.jsp, then selecting Modify My Account in the box on the right side of the registration page.

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8. How can I remove myself from your database?
When you register on quick6.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. quick6.com is committed to respecting the privacy rights of visitors to our Web site.
To completely delete your account, please go to http://www.quick6.com/sharedcontent/registration/membercenter.jsp, then select Delete My Account in the box on the right side of the registration page.
From there, you will have the option to delete your account.
Please note that when you delete your account, any e-mail subscription services you have requested will cease, but you may still receive e-mail for a business day or two while the account deletion is processed.

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11. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

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12. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

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13. How can I change my account information?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.quick6.com/registration/cs_form.html
To change your other account information please go to http://www.quick6.com/sharedcontent/registration/membercenter.jsp, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.

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14. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, quick6.com runs promotions where we announce a new feature, or invite you to tell your friends about quick6.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

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15. Will my e-mail address or name appear anywhere on your site?
As a registered user, we may feature only your first name welcoming you back to the site. However, we will not use your full name without your permission or unless it is part of a legitimate news story.

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16. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. quick6.com is a legally protected product of Belo Corp. and we will use all the measures at our disposal to protect our product and our customers.

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17. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

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18. How do I get a question answered that is not in the FAQs?
We welcome your feedback and would be happy to answer any questions about quick6.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.quick6.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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Frequently Asked Questions about Technical Issues

1. Who do I contact if I am having problems with quick6.com?
Please complete our online Help Center Feedback Form (http://www.quick6.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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2. How do I make quick6.com my Start Page?
Use the "Make Me Your Homepage" link in the left-hand column on the home page of quick6.com.

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3. I have a new e-mail address, so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.quick6.com/registration/cs_form.html
To change your other account information please go to http://www.quick6.com/sharedcontent/registration/membercenter.jsp, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required to log-in using your new e-mail address when accessing your account or subscribing to services.

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4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

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6. Do you provide streaming video on your site?
At quick6.com, we deliver video content and specific video news stories from CW6, KTVK-3TV and other Belo Web sites. To find streaming video clips, look for a video link and the description of the video clip alongside related articles.

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7. How do I watch streaming video online?
Video is available in the Windows Media format.
Viewing the clips requires Windows Media Player, a program provided by Microsoft and available in a basic free version or an advanced premium version for purchase.
To access the free version, please go to http://www.microsoft.com/downloads/search.aspx?displaylang=en&categoryid=4.

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If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.quick6.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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