Here are some Frequently Asked Questions (FAQs) about technical issues. If you don't find the answers you need online, please use our Customer Help Center form at http://www.quick6.com/registration/cs_form.html to send us a message.
Technical Issues
Who do I contact if I am having problems with quick6.com?
How do I make quick6.com my Home Page?
I have a new e-mail address, so how do I update my account?
I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
Do you provide streaming video on your site?
How do I watch streaming video online?
1. Who do I contact if
I am having problems with quick6.com?
Please complete our online Help Center Feedback Form (http://www.quick6.com/registration/cs_form.html).
Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
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2. How do I make quick6.com my
Start Page?
Use the "Make Me Your Homepage" link in the left-hand
column on the home page of quick6.com.
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3. I have a new e-mail address,
so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.quick6.com/registration/cs_form.html
To change your other account information please go to http://www.quick6.com/sharedcontent/registration/membercenter.jsp, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account
listing and have the ability to update your account information.
Once you submit your changes, your new information will be saved
immediately.
Once you change your e-mail address, please note that you
will be required to log-in using your new e-mail address when
accessing your account or subscribing to services.
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4. I subscribe to America
Online. My web browser doesn't seem to show some parts of
your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's
software by going to keyword:
upgrade in your AOL software. The upgrade is free and versions are available for
Windows and Macintosh. The latest version should make your
entire Internet surfing sessions more enjoyable due to new
features and upgrades in AOL's software. Also note that AOL
"caches", or copies, our site into its main computers
as a way to speed the viewing time of pages for its members,
so you may not necessarily be viewing the most current news
on our site.
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5. I'm having trouble reading
your site. Graphics don't seem to work like they should. And the type doesn't
display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But
some browser programs have significant differences. There are even big variations
in versions of popular programs. This site is optimized for Internet Explorer
5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view
most of our site with earlier versions of these and other browsers, but we recommend
upgrading your browser to latest version of one of these. All upgrades are available
free of charge from Microsoft,
Netscape and Mozilla.
Just follow the directions you find on their sites.
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6. Do you provide streaming video on your
site?
At quick6.com, we deliver video content and specific video news stories from CW6, KTVK-3TV and other Belo Web sites. To find streaming video clips, look for a video link and
the description of the video clip alongside related articles.
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7. How do I watch streaming video online?
Video is available in the Windows Media format.
Viewing the clips requires Windows Media Player, a program provided by Microsoft and available
in a basic free version or an advanced premium version for
purchase.
To access the free version, please go to http://www.microsoft.com/downloads/search.aspx?displaylang=en&categoryid=4.
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If you need further technical assistance, please contact
us by completing the online Help Center Feedback Form (http://www.quick6.com/registration/cs_form.html).
Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
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